Privacy Policy

At Aitryx, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, company name, phone number)
• Payment and billing information
• Communication preferences
• Support and correspondence data
• Information submitted through contact forms or surveys

1.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, actions taken, time and frequency of use)
• Log data (IP address, browser type, pages visited, access times)
• Performance and diagnostic data

1.3 Information from Third Parties

We may receive information from third-party services you connect to Aitryx, such as identity providers, payment processors, and business intelligence tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

3. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@aitryx.tech.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings.

Types of cookies we use include:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with consent)

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: